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Sept 15-17, 2025
Loews Royal PacificOrlando, FL

2025 Agenda

Benchmarking Excellence: A Deep Dive with Service Leadership's Peter Kujawa

Peter Kujawa  (EVP & GM IT Nation & Service Leadership, ConnectWise)

Robert C. DeMarzo  (Sr. Director, Content, Channel Events, Informa)

Marcial Velez  (President - CEO, Xperteks Computer Consultancy, Inc.)

Location: Keynote Room, Oceana Grand Ballroom 6

Date: Wednesday, September 17

Time: 3:10 pm - 3:30 pm

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Vault Recording: TBD

Join us for an exclusive, in-depth conversation with Peter Kujawa of ConnectWise's Service Leadership group as he shares invaluable insights into what truly differentiates high-performing MSPs in today's competitive landscape. Drawing from ConnectWise's extensive data analysis of top-performing managed service providers, Kujawa will reveal the financial benchmarks and operational strategies that separate exceptional MSPs from the pack.

This session is designed for MSP owners, financial leaders, and executives seeking to benchmark their performance and implement strategies for sustainable growth and profitability.

Session Highlights

In this interview-style session, Kujawa will share his views on the following:

  • Key financial metrics that high-performance MSPs consistently achieve and how to measure your business against these benchmarks
  • Critical operational decisions that impact profitability and scalability
  • Practical strategies to transform financial data into actionable business improvements
  • Common pitfalls that prevent MSPs from reaching their full profit potential
  • Forward-looking trends that will shape MSP financial performance in the coming years

Whether you're an established MSP looking to optimize your company's financial performance or a growing provider seeking to build a more profitable business model, this session offers rare access to the financial intelligence that powers the industry's most successful companies.

Don't miss this opportunity to gain actionable insights from one of the industry's foremost experts on MSP business performance.