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Ethical AI and the Customer Experience
Brett Gillespie (Sr. Channel Manager, Vonage)
Thomas Baylark (Enterprise Solutions Architect, Vonage)
Location: Expo Hall, Building C, Level 3, Georgia Ballroom 2, Stage
Date: Wednesday, September 18
Time: 1:30 pm - 2:00 pm
Pass Type: Expo + Keynote Pass, Summit Pass
Session Type: Tech Sponsor Session
Vault Recording: TBD
Join us to explore the importance of ethical AI in enhancing customer experiences and driving contact center success. This session is designed for MSPs looking to integrate AI that reduces bias and protects data privacy while fostering trust and integrity. We will cover best practices for developing fair and transparent AI systems, and demonstrate how balancing innovation with responsibility can help you build a robust CX practice. Discover how leveraging ethical AI can not only enhance your service offerings but also deliver exceptional value to your clients