MSP Summit is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

*NEW* Special Events Added to the MSP Summit Agenda. Explore Sessions >>

Agenda | MSP Summit 2021

View, browse and sort the MSP Summit agenda by session type and pass type.

Improving the Customer Journey with Intelligent Virtual Agents

Cathryn Valladares  (Vice President Enterprise Solutions, Nextiva)

Jason Drougas  (Principal, STC Technologies)

Tom Dickinson  (Senior Director, AI & Automation Sales , Five9)

Location: Level 3, Jasmine BCD

Date: Tuesday, November 2

Time: 10:50 am - 11:25 am

Pass Type: All-Access, CP Conference

Session Type: Conference Session

Track: Business of the Channel

Vault Recording: TBD


AI and automation are the next stages of contact center evolution. Their potential to improve the customer journey must be explored. Are you ready? In this session you will join Nextiva and Five9 as they explore efficiencies in the customer journey with their use of intelligent virtual agents (IVAs).