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Agenda | MSP Summit 2021

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Improving the Customer Journey with Intelligent Virtual Agents

Cathryn Valladares  (Vice President Enterprise Solutions, Nextiva)

Jason Drougas  (Principal, STC Technologies)

Location: Level 3, Jasmine BCD

Date: Tuesday, November 2

Time: 10:50am - 11:25am

Pass Type: All-Access, CP Conference

Session Type: Conference Session

Track: Business of the Channel

Vault Recording: TBD

Nextiva

AI and automation are the next stages of contact center evolution. Their potential to improve the customer journey must be explored. Are you ready? In this session you will join Nextiva and Stenograph as they explore efficiencies in the customer journey with their use of intelligent virtual agents (IVAs).