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Cathryn Valladares (Vice President Enterprise Solutions, Nextiva)
Jason Drougas (Principal, STC Technologies)
Tom Dickinson (Senior Director, AI & Automation Sales , Five9)
Location: Level 3, Jasmine BCD
Date: Tuesday, November 2
Time: 10:50 am - 11:25 am
Pass Type: All-Access, CP Conference
Session Type: Conference Session
Track: Business of the Channel
Vault Recording: TBD
AI and automation are the next stages of contact center evolution. Their potential to improve the customer journey must be explored. Are you ready? In this session you will join Nextiva and Five9 as they explore efficiencies in the customer journey with their use of intelligent virtual agents (IVAs).