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Agenda | MSP Summit 2021

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Partner Breakout Session: Back to Basics for Contact Center Operations with OpsTel Services

Location: Level 3, Jasmine F

Date: Wednesday, November 3

Time: 2:00pm - 2:50pm

Pass Type: All-Access, CP Conference, Expo-Only, MSP Summit Conference

Session Type: Partner Breakout Sessions

Vault Recording: TBD

OpsTel Services

If maintaining your service levels is a challenge, then everything else you do is less effective for agents and customers. Find out how OpsTel has automated many of these manual, time-consuming and labor-intensive tasks with which contact center teams struggle daily. Our software suite reduces the time it takes to restore inbound service levels from hours to minutes without disrupting existing technology infrastructure; and much more.


Tony DeGaetano, Chief Executive Officer & Co-Founder, OpsTel Services
Paul Prinke, Chief Innovation Officer & Co-Founder, OpstTel Services
Robert Trent, Thought Leader, Author & Speaker