MSP Summit is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Get Notified when registration opens for Channel Futures Leadership Summit 2023! >> Learn More >>


View, browse and sort the agenda by session type.

The Managed Services Accelerator Program: Setting the Stage for Building & Growing a Profitable Recurring Revenue Business

Len DiCostanzo  (CEO, MSP Toolkit)

Peter Kujawa  (Vice President, Service Leadership, a Connectwise Solution)

Location: Grand Sierra Ballroom A

Date: Tuesday, September 13

Time: 2:00 pm - 4:00 pm

Pass Type: Summit Pass

Session Type: Workshop

Vault Recording: TBD


Setting the Stage for Growing a Profitable Recurring Revenue Business

This MSP Accelerator Program provides best-practice guidance on accelerating the growth of a profitable managed services practice built on recurring revenue. The program is for a range of business models including MSPs, CSPs, VARs, SIs, agents/technology advisers and telecom service brokers, no matter where they are in their managed services journey. The program provides actionable information and sets the stage for continued growth and success.

This interactive workshop consists of three key sessions.

Session 1: Define and Manage a Hybrid Service Catalog to Grow Your Monthly Recurring Revenue

Growing managed services requires a structured approach to managing the service catalog. Without one, adding to the tech stack becomes overly complicated and can hinder enterprise growth, since new offerings are essential for remaining competitive and attracting new clients. In addition, being able to standardize proposals streamlines the procedure, saving time and money. This session takes an in-depth look at service catalogs and the vital role they play, as well as how they can be used to accelerate multiple revenue streams.

Session 2: Keys to Pricing and Bundling Profitable Managed Services

It’s tough to come up with the right pricing for your organization’s managed services and bundles. Price them too high and prospects and clients may balk. Price them too low and you could lose money. It’s not a “best guess” process. There’s a strategy involved. If you're looking for actionable advice to understand your costs and increase profits, you can’t miss this session.

Session 3: Critical Pricing and Profitability Metrics from the Service Leadership Index

Delivered in collaboration with Peter Kujawa, vice president of Service Leadership, a ConnectWise solution, we share best practices for pricing, along with critical profitability metrics from the Service Leadership Index, the largest MSP benchmarking database worldwide.