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The MSP Accelerator Program: Setting the Stage for Building & Growing a Profitable Recurring Revenue Business

Len DiCostanzo  (CEO, MSP Toolkit)

Location: Grand Sierra Ballroom A

Date: Tuesday, September 13

Time: 3:00 pm - 4:00 pm

Session Type: Workshop

Vault Recording: TBD

This MSP Accelerator Program provides best-practice guidance on accelerating the growth of a profitable managed services practice built on recurring revenue. The program does this within the framework of a technology solution service (TSP) business model. The program is designed for a range of business models including managed service providers, cloud service providers, value-added resellers, systems integrators, agents/technology advisers and telecom services distributors. No matter where those companies are in their managed services journey — whether just getting started, well into the journey or in the continual-improvement phase of growing a profitable recurring revenue business — there is actional information for them.

The Accelerator is designed for owners, CEOs, managing directors and practice leaders trying to get all stakeholders across the organization on the same page. The program consists of four detailed sessions that address the key business transformation stages encountered when building and maintaining managed services practices. We will deliver two key sessions of the program plus a bonus session during the conference and will be announcing dates for the online version of the complete program during the conference.

Part 2: Keys to Pricing and Bundling Profitable Managed Services


Nothing's trickier than coming up with the right pricing for your organization’s managed services and bundles. If you price services too high, prospects and clients may balk. On the other hand, if you price them too low, you’ll leave money on the table — or worse, lose money. Some managed service providers throw a dart at the wall to come up with pricing. Others price based on the market or competition. Those are not solid or sustainable business strategies. The first step is understanding your costs. The second is knowing how to price for profit. Ignore those steps and you could be on the hamster treadmill toward losing money and clients. If you're looking for actionable advice to understand your costs and increase profits on the range of services you already sell or intend to sell, then you can't miss this session. During this information-packed session, Len DiCostanzo, CEO of MSP Toolkit, will share best practices and tips drawn from his experience running a successful and profitable MSP in addition to his consulting with thousands of technology service providers around the world.

Key takeaways include:

  • Six reasons you need to price your services right
  • Five key factors to consider when pricing your services
  • How to determine costs and profits for managed services, cloud services and more
  • How automation helps scale managed service delivery and profitability

Part 3: Bonus Session – Pricing Metrics Every TSP/MSP Needs to Know

Delivered in collaboration with Peter Kujawa, vice president of service leadership and TSP evangelist for ConnectWise, we will share pricing and profitability metrics culled from working with hundreds of MSPs from around the world.