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Brandon Knight is vice president of advanced services - contact center for Telarus, the largest privately held technology services distributor in the U.S. With almost 30 years of experience of running contact centers, consulting for contact centers and leading contact center practices, Brandon is a sought-after keynote speaker, panelist, webinar host and trainer in the customer experience industry. Prior to Telarus, he founded and served as president of Exceptional Contact Centers, a consulting company, and held leadership roles with Novation Companies, including call center cloud provider Corvisa. He has also held several leadership roles at Humana, Healthesystems, The Travelers Companies, Telerx, Bankers Warranty Group and Sprint PCS.