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Agenda | MSP Summit 2021

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Bryan ReynoldsSr. Director, Sales OperationsTBI

As TBI's senior director of sales operations, Bryan Reynolds oversees an organization of 75+ individuals who provide TBI’s partner community with back-office support ranging from quoting and solution design to implementation advocacy and project management. Holding a PMP and a Six Sigma Black Belt, he plays a pivotal role by ensuring the efficiency and effectiveness of the company's initiatives by identifying ways to improve, optimize and simplify processes. Bryan serves as president of Meals on Wheels Chicago’s Associate Board and has been recognized by Crain’s Chicago Business and the American Business “Stevie” Awards for his cultural contributions to the company and to the community. He is an avid contributor to various media outlets writing and speaking about customer, employee and human experience.