2026 Agenda

The traditional MSP model, built on stabilizing systems, resolving tickets, and maintaining infrastructure, is no longer enough to meet the demands of today’s clients. Organizations now expect more than uptime and faster helpdesk responses—they’re seeking partners who can guide them through automation, data visibility, AI integration, cybersecurity maturity, workflow optimization, and long-term technology road mapping. In essence, they’re asking for digital transformation, even if they don’t use those exact words.

In this impactful session, Bill Tyndall, CEO of Techvera, will explore how MSPs can evolve from being IT support providers to becoming strategic enablers of digital transformation. Attendees will gain actionable insights into:

• Repositioning Value: Learn how to move beyond infrastructure management to deliver outcome-driven transformation services.
• Embedding Cybersecurity and Automation: Discover how to integrate these critical elements into a broader transformation narrative.
• Aligning with Business Outcomes: Understand how to design services that directly impact measurable client success.
• Operational Maturity for Transformation: Explore strategies to scale transformation services without overwhelming your team or sacrificing profitability.

This session is designed for MSP leaders ready to expand their relevance and strategic positioning in a rapidly evolving market. Participants will leave with a clear framework for transitioning to a higher-value services model that aligns with where client demand is headed. Don’t miss this opportunity to future-proof your MSP business and lead the charge in delivering Transformation as a Service.