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Sept 15-17, 2025
Loews Royal PacificOrlando, FL

2025 Agenda

View, browse and sort the MSP Summit 2025 agenda by session type and pass type.

Sep 15 Monday | 1:00 pm

Club 501 Workshop: Build, Monetize, and Scale Your AI Practice  

Speakers: Len DiCostanzo  (MSP Toolkit), Chance Weaver  (Pax8, & 2023 MSP 501 Lifetime Achievement Winner)

Location: Coral Sea 1

Pass Type: Summit Pass

Session Type: Workshop

From Survival to Scale: Building Sustainable MSP Growth Through Peer Intelligence

Speaker: Steve Alexander  (MSP-Ignite)

Location: Timor Sea 1

Session Type: Peer Group

Registration

Location: North Desk Registration

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Registration

What's Your MSP Worth—in 15 Seconds—and What's Next to Accelerate Growth

Speaker: Paul Daigle  (BizAdvisoryBoard)

Location: Coral Sea 2

Pass Type: Summit Pass

Session Type: Workshop

Sep 15 Monday | 4:30 pm

Trillion Dollar Tropic: The MSP Paradise

Location: Promenade Deck

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Networking

Sep 16 Tuesday | 7:30 am

Registration

Location: North Desk Registration

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Registration

Sep 16 Tuesday | 8:00 am

Breakfast, & Networking

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Networking

Sep 16 Tuesday | 8:45 am

MSP 3.0: The Trillion Dollar Revolution - Setting the Stage for Transformation

Speakers: Kelly Danziger  (Informa), Robert C. DeMarzo  (Informa)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Tuesday Morning Keynote Programming

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 8:50 am

The State of Managed Services

Speaker: Jay McBain  (Canalys)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 9:10 am

AI Transformation Leaders: How Top MSPs Are Revolutionizing Service Delivery Through Artificial Intelligence **MSP 501 Keynote

Moderator: Rich Freeman  (Channel Mastered)

Panelists: Chris Ichelson  (360 SOC), Krishna Rajagopal  (AKATI Sekurity)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 9:30 am

Keynote Sponsored by Kaseya

Speaker: Jim Lippie  (Kaseya)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 9:50 am

The Industrialization of Intelligence

Speaker: Nina Schick  (Tamang Ventures)

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 10:20 am

Conference & Workshop Sessions

Location: Conference Rooms

Pass Type: Summit Pass

Session Type: Conference / Workshop

Sep 16 Tuesday | 10:25 am

Built for Growth or Built to Break: Lessons in Scaling the Right Way

Speaker: Steve Alexander  (MSP-Ignite)

Location: Timor Sea 1

Session Type: Peer Group

MSP Technology Forecast: What's Next in 2026 and Beyond

Speaker: Vinod Paul  (Align)

Location: Coral Sea 1

Pass Type: Summit Pass

Session Type: Conference Session

Tech Sponsor Session Sponsored by Meter

Location: Java Sea 1

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Tech Sponsor Session

Sep 16 Tuesday | 11:00 am

MSP Summit Breakout Session

Location: Coral Sea 2

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Conference / Workshop

Navigating the AI Frontier: A Survival Guide for MSPs

Speaker: Ivonne Yeste  (CyNtell Solutions)

Location: Coral Sea 1

Pass Type: Summit Pass

Session Type: Conference Session

No Boom, No Doom: The Storytelling Edge in Cyber Defense

Speaker: Akash Desai  (CyFlare)

Location: Java Sea 1

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Tech Sponsor Session

Sep 16 Tuesday | 11:30 am

Expo Hall

Location: Expo Hall, Pacifica Ballroom 6 & 7

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Expo Hall

Sep 16 Tuesday | 12:00 pm

Lunch & Networking

Location: Expo Hall, Pacifica Ballroom 6 & 7

Pass Type: Summit Pass

Session Type: Networking

Sep 16 Tuesday | 12:30 pm

Sessions @ MSP Summit Theater

Location: Expo Hall, Pacifica Ballroom 6 & 7, Booth 101

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Session

Tech Sponsor Session Sponsored by Blackpoint Cyber

Location: Expo Hall, Pacifica Ballroom 6 & 7, Booth 101

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Tech Sponsor Session

Sep 16 Tuesday | 1:00 pm

Turning Data into Dollars: How MSPs Can Scale Smarter with Lansweeper

Speaker: Steven Frank  (Lansweeper)

Location: Expo Hall, Pacifica Ballroom 6 & 7, Booth 101

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Tech Sponsor Session

Sep 16 Tuesday | 2:00 pm

IT Vendors & MSPs: How to Partner Up and Cash In on Services Boom

Moderator: Sam Ruggeri  (LincolnIT)

Panelists: Bryan Green  (CallTower), Rachell Weiss  (Thoropass)

Location: Expo Hall, Pacifica Ballroom 6 & 7, Booth 101

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Channel Partners Theater Session

Sep 16 Tuesday | 2:40 pm

Coffee & Snacks + Networking

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Networking

Sep 16 Tuesday | 3:00 pm

Tuesday Afternoon Keynote Programming

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 3:05 pm

Pathways to MSP Excellence: Leadership Lessons from Elite Entrepreneurs

Speaker: Rich McKinnon  (DVBE Technology Group)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 3:15 pm

The Platform Revolution: Shaping the Future of MSP Business Models

Moderators: Robert C. DeMarzo  (Informa), Kelly Danziger  (Informa)

Panelists: Jim Lippie  (Kaseya), David Raissipour  (ConnectWise), Michael Adler  (N-able)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 3:45 pm

The AI Revolution in IT Services: Leading Vendors Share Their Vision for MSP Success

Moderator: Jay McBain  (Canalys)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 4:05 pm

Tech Talk Sponsored by Keepit

Speaker: Niels van Ingen  (Keepit)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Tech Talk

Sep 16 Tuesday | 4:15 pm

MSP Summit Exclusive CEO Interview: Michael George - Unleashed

Speakers: Michael George  (Syncro), Pam Diaz  (Entara an Abacus Group Company), Dave Raffo  (Informa Connect)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 16 Tuesday | 5:30 pm

Luau 3.0: Channel Vibes, Island Style

Location: Wantilan Luau Pavilion

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Networking

Sep 17 Wednesday | 7:30 am

Registration

Location: North Desk Registration

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Registration

Sep 17 Wednesday | 8:00 am

Breakfast & Networking

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Networking

Sep 17 Wednesday | 8:40 am

Wednesday Morning Keynote Programming

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 17 Wednesday | 8:45 am

MSP Summit CEO Keynote Interview with Paul Bay, CEO, Ingram Micro

Speakers: Paul Bay  (Ingram Micro), Robert C. DeMarzo  (Informa)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 17 Wednesday | 9:15 am

Managed Service Providers – How Leading MSPs Grow Their Businesses **MSP 501 Keynote

Moderator: Dave Raffo  (Informa Connect)

Panelists: Tim Guim  (PCH Technologies), Ahmed Mahmood  (Ocean Solutions), Josh Dinneen  (Blue Mantis)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 17 Wednesday | 9:55 am

MSP Summit Keynote Interview: Monica French, USA SMB Director, Microsoft

Speakers: Monica French  (Microsoft), Jay McBain  (Canalys), Robert C. DeMarzo  (Informa)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 17 Wednesday | 10:25 am

AI Revolution: Transforming Your MSP from Service Provider to Profit Powerhouse

Speaker: Antony Tharayil  (Focus Technology)

Location: Coral Sea 1

Pass Type: Summit Pass

Session Type: Conference Session

Conference & Workshop Sessions

Location: Conference Rooms

Pass Type: Summit Pass

Session Type: Conference / Workshop

Future-Ready IT: How MSPs Can Help Clients Reduce Tech Debt

Speaker: Ryan Sutton  (Robert Half)

Location: Coral Sea 2

Pass Type: Summit Pass

Session Type: Conference Session

Scaling Culture at Scale: How Growing MSPs Can Keep Their Edge

Speaker: Steve Alexander  (MSP-Ignite)

Location: Timor Sea 1

Session Type: Peer Group

Tech Sponsor Session Sponsored by ConnectWise Company

Location: Java Sea 1

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Tech Sponsor Session

Sep 17 Wednesday | 11:00 am

Mastering Professional Services Excellence

Speaker: Rebecca Kukis  (AccuNet, Inc.)

Location: Coral Sea 1

Pass Type: Summit Pass

Session Type: Conference Session

Tech Sponsor Session Sponsored by Fornix Marketing

Location: Java Sea 1

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Tech Sponsor Session

Sep 17 Wednesday | 11:30 am

Expo Hall

Location: Expo Hall, Pacifica Ballroom 6 & 7

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Expo Hall

Sep 17 Wednesday | 12:00 pm

Lunch & Networking

Location: Expo Hall, Pacifica Ballroom 6 & 7

Pass Type: Summit Pass

Session Type: Networking

Sep 17 Wednesday | 12:30 pm

Sessions @ MSP Summit Theater

Location: Expo Hall, Pacifica Ballroom 6 & 7, Booth 101

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Session

Tech Sponsor Session Sponsored by Syncro

Speaker: Dee Zepf

Location: Expo Hall, Pacifica Ballroom 6 & 7, Booth 101

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Tech Sponsor Session

Sep 17 Wednesday | 1:30 pm

Fun & Food Crawl

Location: Expo Hall, Pacifica Ballroom 6 & 7

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Networking

MSP Panel Sponsored by Cynomi

Moderator: Tim Coach  (Cynomi)

Location: Expo Hall, Pacifica Ballroom 6 & 7, Booth 101

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: MSP Panel

Sep 17 Wednesday | 2:45 pm

Coffee & Snacks + Networking

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Networking

Sep 17 Wednesday | 3:05 pm

Wednesday Afternoon Keynote Programming

Location: Keynote Room

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 17 Wednesday | 3:10 pm

Benchmarking Excellence: A Deep Dive with Service Leadership's Peter Kujawa

Speakers: Peter Kujawa  (ConnectWise), Robert C. DeMarzo  (Informa), Marcial Velez  (Xperteks Computer Consultancy, Inc.)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 17 Wednesday | 3:30 pm

Elevating Customer Experience (CX) with AI for Today’s IT Buyer

Moderator: Craig Galbraith  (Informa TechTarget)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 17 Wednesday | 3:50 pm

KEYNOTE SESSION

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 17 Wednesday | 4:10 pm

Tech Talk Sponsored by Ingram Micro

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Tech Talk

Sep 17 Wednesday | 4:20 pm

From the CISO's Desk: Redefining MSP Partnerships in Today's Threat Landscape

Moderator: Kevin McDonald  (Alvaka)

Panelist: Charles “Chuck” Everette  (ESET & City of Fort Lauderdale)

Location: Keynote Room, Oceana Grand Ballroom 6

Pass Type: Expo + Keynote Pass, Summit Pass

Session Type: Keynote

Sep 17 Wednesday | 7:00 pm

MSP 501 Awards Gala (BY INVITE ONLY)

Location: Keynote Room, Oceana Grand Ballroom 6

Session Type: Networking